Marsha Collier’s name crops up a lot in the same breath as e-commerce and customer service. No surprise there. She’s the author of eBay For Dummies, eBay Business All-In-One Desk Reference for Dummies plus many other related, best-selling titles. She’s sold over a million books and been on the Business Week Best Seller list and has published more than 35 books in the Wiley “For Dummies” series. (List of books in print below).
Her latest book; ‘The Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More‘ gives businesses insight into how to use Social Media to build customer relations and bottom line.
Her e-commerce advice has appeared in publications such as Martha Stewart Living and Reader’s Digest, and don’t be surprised if you’ve seen her on television – as a guest on The View or the Today Show and in her own PBS special, Making Your Fortune Online.
She is a popular keynote speaker, inspiring online sellers to success, the lead instructor at eBay University, speaks at conferences worldwide, and runs a successful online business – so is she an internet fanatic? Well, let’s just say she’s on a mission: educating current and future online sellers.
Very active in social media, Marsha uses her years of experience to instruct online citizens on selling and marketing. She was named one of the top twenty iCitizens by Kelly Mooney in her book, “The Open Brand.”
Listen to Marsha every Saturday live at noon PT on Computer & Technology Radio http://bit.ly/tech_radio. Archives of the show are available for download on iTunes.
- 2012 Forbes Top 50 Social Media Power Influencers
- 2012 30 Best Female Bloggers
- 2012 Small Business Book Awards: Startup Book Category,Starting an eBay Business For Dummies
- 2012 The 100 Most Powerful Women On Twitter
- 2011 Forbes Top 10 Women Social Media Influencers
- 2011 PeerIndex #1 Customer Experience Online Influencers
- Top 25 Most Influential in Customer Service: MindTouch
- 140 Characters Conference 2009 NOW Award Winner
- One of Top 10 LA Tech & Twitter Voices in the Los Angeles Tech Scene by Ranker